We are a small team, but we read every message.
What to include
- Account help: your username and a clear description of the problem. Never send your password.
- Report a post or account: the URL, what rule was broken, and any context that helps us review it.
- Privacy request: tell us what you want to access, correct or delete, and which account it relates to.
- Partnerships, creators and press: a short introduction, your audience or brand, and a link to your work.
Response time
We aim to reply within 2–3 working days. Safety and legal requests are prioritised.
What we cannot do
We cannot process payments, refunds, deliveries or warranty claims for products bought on TikTok, Jumia, Konga or another seller. Please contact that seller directly. We can still review a post that misrepresents a product.